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TIAA Bank was the operating name for the banking subsidiary of TIAA (Teachers Insurance and Annuity Association of America), one of the largest financial services organizations in the U.S. The bank was primarily the result of TIAA’s acquisition of EverBank Financial Corp in 2017.
Headquartered in Jacksonville, Florida, TIAA Bank was known for its direct and digital banking platform, serving customers nationwide. Its profile focused on providing competitive deposit products and national specialized lending, particularly in the sports and entertainment industries (TIAA had naming rights for the Jacksonville Jaguars’ stadium).
Core Business Segments and Transition
Prior to the sale, TIAA Bank’s segments included:
- Retail and Direct Banking: Offered nationally competitive savings, checking, and Certificate of Deposit (CD) products, primarily through online and mobile channels.
- Commercial and Business Banking: Provided commercial loans, treasury management, and corporate financing, especially for middle-market clients.
- Specialized Lending: Engaged in niche national lending, including security-backed loans and commercial financing.
Current Status (Post-2023 Acquisition):
The majority of the bank, including its deposits, retail, and commercial businesses, were acquired by Flagstar Bank, N.A. These operations and branches now operate under the Flagstar Bank brand. The original TIAA retained the servicing and origination of some residential mortgage loans, which now operate under the name TIAA Home Lending.
Corporate Contact Information: Legacy TIAA Bank
The table below provides the essential contact details for the former headquarters and the SWIFT code associated with the TIAA Bank routing. For all current banking needs, customers should now use Flagstar Bank contact information.
| Name | TIAA BANK (Now fully integrated into Flagstar Bank, N.A.) |
| Address (Former HQ) | 501 Riverside Ave, Jacksonville, FL 32202, USA. |
| Tel (Former Customer Service) | (Contact redirected to Flagstar Bank) |
| SWIFT Code (Primary) | EVERUS6TXXX |
| Current Entity | Flagstar Bank, N.A. |